I flew up to Seattle from Phoenix to purchase a stretch limo and not even 20min. into my drive home I started hearing a loud vibration. My wife and I started calling about 15-20 auto shops trying to find someone who could service a 30' stretch limo and who could get me in right away. We kept hearing "I can't fit that thing in my shop", "My lift isn't big enough", or "I could see you in 1-2 hours". When my wife called Manny at International, his response was much different, he said, "Yeah, bring that thing in, I'll get him right in" without hesitation.
When I got there, his shop was busy but he had a bay waiting for me and pulled my limo right in. Remember, this guy had never met me before and had no reason to go above and beyond for someone from out of state who would likely never need auto service in Seattle again. Manny had a couple techs look at the limo, take it out for a test drive and start troubleshooting. Within a half hour, they found a bad axle/joint and showed me the problem so I could talk to the seller about it.
Now, here is where Manny really went above and beyond. He called around trying to find the part we needed and couldn't locate it anywhere in the country closer than New York. For several hours Manny kept calling more and more shops, dealerships, suppliers and striking out. All the while he had other customers popping in unannounced asking for tires, oil changes, inspections, etc. He got them all in and out right away and dealt pleasantly with all their issues. After a few hours and 13 calls, Manny found the part. It was about 4:30pm and he closed at 5:30pm. He just finished up with a regular customers' oil change and asked him if he had anything going on. The customer said "not for a couple hours", so Manny asked if he'd run to the shop across town to get the part for me and bring it back. He got back about 45min. later when Manny was about to close the shop. (I heard Manny offer him a free oil change for helping us out, but shhh, don't tell).
Closing time came, I asked Manny when they close, he said, "When my last customer leaves happy." Another lady walked in a little after 5:30pm and asked to have a car she was looking to purchase inspected. He graciously put her car in the shop and had a tech do a once over (after he was supposed to close). Manny and his techs stayed with me until about 7pm to get the part installed, re-test drove the vehicle together, and got me back on my way.
Without Manny and his guys working well past closing time and calling WAY more shops than I ever would have to find a part, I would have been stuck in Seattle, 1,600 miles from home. I would have had to spend another $200 on a hotel and lost another 12+ hours of drive time when I had my wife flying in to meet me in San Jose a day and a half later to finish the drive home. We would have had to reschedule her flight, spending another few hundred bucks and caused a whole ripple effect.
As sincerely as I can - I say THANK YOU to Manny and his team at International. Without you guys, I may still be stuck in Seattle, you guys are THE best and I wish we had a "Manny" here in Phoenix!